Patient Check-in for Hospitals

Hospital patient Check-in uses interactive kiosks to check patients in for their pre-booked outpatient appointment. Ensuring an efficient, stress-free arrival at hospital for patients that have a pre-booked appointment.

Utilising self-service kiosks, patients check-in at the hospital using an intuitive, interactive touch-screen that reduces the need for reception staff to manually check-in patients for their appointment.

Increasing patient satisfaction and delivering quality improvements in a healthcare environment, Check-in reduces long check-in queues for patients, frees up hospital staff for other tasks and contributes to significant process improvements in the outpatient environment.

Patients are encouraged to check-in using the interactive kiosks with easy-to-read, interactive questions displayed to identify their appointment and update them as ‘arrived’ on the hospital’s patient administration system.

The system is flexible, for example, allowing the patient to just scan the barcode contained in their appointment letter. The check-in process is also able to be used to confirm patient details and demographics. Multiple language options are available.

Once a patient has successfully checked-in, a customisable on-screen visual or message directs them to their wait location. Intouch currently achieves over 85% kiosk check-in rate across its NHS customer sites.